Xtreme Karting has just received notification from Visit Scotland that it has retained the highly coveted 5 Star Visitor Attraction award for an 8th consecutive year, following an incognito visit by a Visit Scotland Quality Assurance assessor in November 2017.
Xtreme Karting was the first karting centre in Scotland to achieve this exceptional rating in 2009, and Falkirk’s first visitor attraction to achieve the 5 star Visit Scotland award!
The mystery shopper inspection is extremely extensive, and includes a detailed review of the full customer experience from initial marketing materials/website information, the booking process through to finding the centre, initial impressions, welcome on arrival, centre cleanliness and facilities before going on to review the standard of the actual activity with briefing, standard of equipment and customer interaction all contributing to the overall award.
Despite a more stringent approach in 2017 following a review of the QA standards, Xtreme Karting scored a fantastic 100% in the “Hospitality and friendliness” section!
Xtreme Karting Managing Director Barrie Henderson stated “We are delighted to retain the Visit Scotland 5 star award for an 8th consecutive year despite much tougher standards this year, recognising the extensive effort put into staff training and team building to ensure a 5 star experience for visitors.
In 2017 we have introduced several new products including new “race school parties” for ages 8+, “family race sessions” allowing families to race together and “arrive and race” formats to allow small groups to just turn up and hold a race event. These new products have received fantastic feedback from customers, ensuring we have the right products, customer facilities and customer focus to ensure a 5 star experience. We have also opened our new woodland laser tag arena at the Falkirk Wheel in the summer, suitable for ages 6+, we are striving to achieve similar feedback and standards at this new activity!
Our Edinburgh centre was also inspected in November, and achieved a 5 star rating from Visit Scotland, thus we are doubly proud to announce two 5 star awards, testament to our hard work and efforts!”